Refund policy
At Serene Bay Boutique, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs Customers are responsible for the shipping costs of returning items. Serene Bay Boutique does not reimburse return shipping costs and is not liable for any costs incurred during the return process.
Return Notification Deadline Returns must be reported within 90 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.
Exchanges for Sale Products Sale items cannot be exchanged, even in the case of incorrect sizing. Please ensure you choose the correct size before making a purchase.
100% Guarantee on Defective Items We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process To initiate a return, send an email to info@serenebay-boutique.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Requirement to Submit a Return Form Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to ensure proper processing of your request.
Conclusion Serene Bay Boutique is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@serenebay-boutique.com.
